Terms & Conditions….
Our Terms and Conditions apply to all transactions made on this website, purchases and orders placed in person at a Craft or Jewellery retail event and all forms of commission, repair or resize undertaken via e-mail or in person. Please read them carefully. Placing an order or commissioning a bespoke piece of jewellery signifies that you agree to our terms and conditions of sale.
Helen Brice Designs reserves the right to amend or update these terms and conditions at any time, and you agree to be bound by such amendments or updates. Any changes which are made will take effect on the date they are posted on this website.
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Prices
1.1 Due to fluctuations in precious metal prices, Helen Brice Designs reserves the right to alter prices at any time, without prior notice.
1.2 Quotations for bespoke or commissioned pieces which have yet to be confirmed or commenced, are only valid for 30 days and are subject to change as above.
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Orders & Payment
2.1 The majority of items are made to order and usually take 3-4 weeks. At busier times and for bespoke items this may increase to 4-6 weeks. If items are marked as available and 'in stock', they may be dispatched sooner but please check before ordering if this is critical to your online purchase.
2.2 Helen Brice Designs use a well known and secure online payment system for orders placed via this website. Once payment has been authorised, you will receive notification of your order via e-mail.
2.3 Payment may also be made via personal cheque, bank transfer or by card over the telephone if preferred.
2.4 All orders are subject to acceptance and availability. You will be advised by e-mail if we anticipate your item cannot be delivered in the time frame outlined above, or if a unique item has been sold elsewhere and is no longer available.
2.5 If you require your order for a specific date then we will do our best to accomodate your requirements but cannot be held responsible if the item is not received in time (see below)
2.6 Orders must be paid for in full in advance, including any postage costs. For commissions, a 50% deposit is required to confirm the commission with the balance payable prior to delivery.
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Delivery & Refunds
3.1 All orders are sent using the Royal Mail Special Delivery service with adequate insurance for the value of the goods.
3.2 The flat rate of £10 (including VAT) for secure delivery is added to all purchases, although the actual cost is usually higher than this.
3.3 If your jewellery has not arrived when indicated, or is damaged or faulty in any way you must contact us immediately.
3.4 In the unlikely event that you are not happy with your online purchase we will accept return of jewellery within 14 days of purchasing for a full refund, exchange or credit note (minus the cost of any postage) provided the piece has not be worn or damaged in any way. Items bought in person at a Craft Fair can only be returned for exchange or Credit Note. However, in all cases, commissioned jewellery or items that have been made to your specific requirements, or with your own materials cannot be returned. For hygiene reasons, earrings cannot be exchanged or returned unless faulty.
3.5 Please contact us prior to returning any goods with details of the problem. Items must be returned using a secure delivery service (such as Royal Mail Special Delivery Service) and insured to the full value of the goods. We are not responsible for the delivery cost of returned items or for any loss or damage of items being returned for exchange, refund or credit.
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Disclaimer
4.1 Helen Brice Designs endeavour to ensure all product descriptions and specifications posted on this website are correct. All information issued by Helen Brice Designs is for the sole purpose of giving an approximate idea of the goods.
4.2 All items are handmade and therefore small imperfections or variations may occur. Due to the nature of natural gemstones colours may vary.
4.3 Please also be aware that we cannot accept responsibility for any variation in colour of precious metals illustrated on this website. Colours may not be exact due to different computer monitors and browsers.
4.4 Designs produced from an agreed sketch or using your own materials are subject to minor alterations as neccessary during the making process, and as such small deviations from provided illustrations may occur. We will contact you if substantial changes need to be made or if materials turn out to be unsuitable for use once a commission is underway.
4.5 While all efforts are made to create bespoke and commissioned jewellery to agreed designs, Helen Brice Designs is not responsible financially or otherwise if the client changes their mind, does not like a completed design or wishes to make further alterations to a piece once it is completed. All reasonable adjustments to size, length etc will be at the discretion of Helen Brice Designs.
4.6 Customers own materials and goods held in trust as part of a commission will be stored securely and adequately insured to their replacement bullion and gem value only. Helen Brice Designs is not responsible for any additional sentimental value.
4.7 Items left in the care of Helen Brice Designs for a period in excess of 6 months may be subject to a storage fee or returned to the Owner at their own expense.
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Cancellation By Us
5.1 We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered.
- We do not deliver to your region or country.
- The goods you ordered were listed on our website at an incorrect price due to a typo-graphical error.
5.2 If we do cancel the contract between us, you will be notified via e-mail and we will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered as a result.
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Cancellation By You
6.1 Only UK Residents may cancel their contract to purchase goods within 7 working days of placing the order, providing the goods are returned to us immediately in an 'as sold' condition with packaging unopened.
6.2 In the event of a cancellation under this provision a full refund, inclusive of postage and packaging costs will be given within 30 days of our receipt of the returned goods. Goods must be returned via the Special Delivery service mentioned above. The customer shall not be reimbursed return postage costs.
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Currency
7.1 The main currency of this website is Pounds Sterling
7.2 Data entry errors or other technical problems may result in inaccurate pricing. If you see any price which you believe may be incorrect, please contact us to confirm the price.
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Duties & Local Taxes
8.1 Duties and/or taxes which arise at the point of entry into the destination country, are the responsibility of the customer/purchaser and do not lie with us.
8.2 VAT at the current rate of 20% is included within all of the prices displayed on this website, at retail events and in any quotations given for commissioned work.
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Events Beyond Our Control
9.1 Helen Brice Designs shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect caused to goods delivered by an occurrence beyond our control, including: strikes, theft, breakdown of systems or network access, floods, fire, explosion or accident.
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Governing Law
10.1 Each and every transaction carried out via this website, in person or remotely is deemed to be completed within the United Kingdom and therefore shall be governed by English Law. The terms of this charter shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction.
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Confidentiality
11.1 We take all reasonable precautions to keep information supplied to us by our customers strictly confidential. We do not supply our 'Mailing List' information to any third parties.
11.2 Information supplied to us may be stored on a computer system, but will not be supplied to any outside agency.
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Copyright
12.1 The contents of these pages on our website - inclusive of photographs, designs, logo, pictures, written text and any other material, are the intellectual property of Helen Brice Designs.
12.2 As a visitor to this website, you agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our knowledge prior written consent.